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When you order a new device, it will be ready to activate when you power it on. Follow the steps on your device screen to complete activation.
Prepaid phones: Learn how to activate your prepaid phone in our Prepaid Plans and Service FAQs.
If you're unable to activate your phone after turning it on, or if you bring your own device, you can activate it online in My Verizon.
Learn how to activate or swap devices in My Verizon:
If there are other phones on your account, you can choose to have the text message code sent to one of them. If there aren't, call Customer Service at (800) 922-0204.
It depends on the device you have. You can check your device eligibility by following the instructions on our Bring Your Own Device page.
Virtually all devices compatible with the Verizon network are also eligible for device protection. This includes devices sold by Verizon, devices used with other carriers' networks, and devices purchased direct from the manufacturer. Check device compatibility.
You can enroll in device protection if your device is:
If your device meets all of the above requirements, you can enroll in a device protection option within 30 days of activating your device on a new line, or during an open enrollment period. (Open enrollments aren't guaranteed.)
Note: At this time, device protection isn't available if you bring your own device to an existing line.
Yes, you can transfer (or port) a phone number from another wireless carrier or landline service to use on a Verizon standard account or prepaid account.
Refer to our Port Your Number to Verizon FAQs for more information and steps on transferring your phone number from another carrier.
Many devices (including some models of iPhone速) are eligible to transfer between standard accounts and prepaid accounts.
To see what standard and prepaid plans your phone is eligible for, go to the Bring Your Own Device page. Click I'm With Verizon and follow the instructions.
If your phone isn't compatible with the plan you wanted, you'll need to purchase a new phone.
Typically, you'll be able to use the device within a few minutes. However, in some cases, it may take up to 24 hours.
New SIM cards are free.
Learn more about 4G LTE SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.
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Your SIM card could be missing or damaged. Or, you could be switching from a 3G to 4G device and don't have the SIM card for the 4G device. Another possibility is that you have a SIM card that's not NFC capable. If that's the case, you'll need a new SIM card that has that ability.
Learn more about 4G LTE SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.